|
|
|
Discussion Forums
Forum Index
> Optics
> Dust
Dust
@ 12:33 am (GMT) |
Andrew MurrayHey gents,I noticed dust behind my rear lens on my SIII 6-24x50LRMD/CM. Any idea how it got there and is this normal or should I send it back for a service/warranty? I wasn't game to attempt a clean myself though it wouldn't be too hard. The front lens looks like it can come off without too much trouble (just unscrew it) but the rear looks much more difficult... See the photo for detail, you can see the specs in the light (note that they are behind the lens, not on top of it. 
Any suggestions/advice is most welcome. |
Replies
|
@ 12:34 am (GMT) |
Andrew MurrayRe: DustSorry...Try again for the photo... 
|
@ 07:31 am (GMT) |
Nathan FosterRe: DustHi Andrew, it may pay to send that back. Very odd for sure. I have not seen this happen before. |
|
@ 03:00 pm (GMT) |
Andrew MurrayRe: DustI have since been in touch with the guy I bought it from. Amazingly he responded and said he is organising the process for returning the unit.I'll post back any details that may arise for future reference. |
@ 08:31 pm (GMT) |
Warwick MarflittRe: DustDon't open a scope up to the atmosphere as the inert gas "Nitrogen" will leak out and the scope will fog up on cold weather.......Unless you have the means and equipment to reassemble in a sealed Nitrogen gas environment. How many of you have had the lens retaining screw come loose when removing the sun shade on your SIII scopes? |
|
@ 11:23 pm (GMT) |
Andrew MurrayRe: DustHi Warwick,I have organised to send it back under warranty, the guy I bought it from was very helpful. The front screw has not come loose for me. I am not sure what caused the issue for the dust to appear. Nathan suggested it may be aluminium and I am leaning on this being the case. I have not noticed it before yesterday but the scope is just shy of 12 months old (I purchased it on the 21st of April 2017). |
@ 01:52 am (GMT) |
john reidRe: DustI have a similar problem with the same model of scope: dust and bits of black. I will be very interested to hear what condition your scope is in when it returns. I am reluctant to send mine in just in case it comes back worse. |
|
@ 10:56 am (GMT) |
Warwick MarflittRe: DustIt's possibly from manufacturing and the tube wasn't cleaned out after machining or something caused dust to blow into the scopes after the cleaning and inspection how far apart are your scope serial numbers? Being the same model of scope it's possible that they're from the same batch? I'm sure that Sightron would like to know about any issues with your scope. They can't fix it if they don't know about it? At least speak with them. They're a fantastic scope for the price. |
|
@ 10:59 am (GMT) |
Andrew MurrayRe: DustI cannot deal with Sightron directly gents. Something Sightron state on their website, the reason they give is shipping and customs into the USA, something I suppose is easier for their distributors. For reasons still unknown the company in Australia would not send it until their gunsmith examined the scope first. I am not sure what this process involved beyond looking and confirming their was dust present like in the photo? Sadly he took 3 weeks holiday (which is his right to do so) the day my scope arrived so it sat for just shy of 3 weeks doing nothing.Anyway, the guy came back early one afternoon and saw he scope, approved it's return to the USA and sent it to Sightron. The lack of communication in the process has been disheartening. Sightron cannot control what their distributors do but I did get in touch with Sightron and heard nothing back. That is disappointing to say the least. I do hope the unit is replaced entirely given that it was within 12 months of purchase. I will keep you all posted. Also John I would suggest you taking some kind of recourse. For the reasons states that it does help improve processes and you have paid good money for it. |
@ 12:44 pm (GMT) |
Paul LevermanRe: DustAndrew - something about your post didn't sound right, so I checked the paperwork that came with my scope, as well as the website for my distributor. They both say the same thing:" All SIII riflescopes feature Sightron's unique Exactrack windage and elevation adjustment system, Zact-7 Revcoat seven layer multi-coating throughout the entire lens system, precision reticles and are waterproof, shockproof, fogproof, nitrogen filled and backed by [/u]Sightron's Lifetime Warranty. [u]" I don't think you have to worry about when you purchased it. |
|
@ 09:50 am (GMT) |
Nathan FosterRe: DustHi Andrew, I just got off the phone with Sightron, a long overdue catch up with a friend. I was told that your initial point of contact was via social media. Like myself, Sightron do not answer tech questions via social media, I am just as guilty of this. All the same, an email was sent to you (not prompetd by me / was sent before I called). In any case, please understand that the process is underway and the scope will be treated with the upmost care.Also, please understand that Sightron get hammered with tech questions. They have also been hammered with returns for 'faulty turrets' after the rifles have been used by customers with a bipod which as my readers will know, generally adds a minimum 1 MOA error if the rifle is not controlled by the shooter. In other words, human error misinterpreted as scope error. To those who do not understand what I am referring to, please see my book- Long Range Shooting. Hope that eases your mind! |
|
@ 10:26 am (GMT) |
Andrew MurrayRe: DustIt does to a degree. A small world if anything.I was just after some information regarding the process :) |
|
@ 09:04 pm (GMT) |
Andrew MurrayRe: DustSo after some emails back and forth between Sightron and myself I am left somewhat underwhelmed.The unit has been cleaned and returned to the distributor in Australia. I am yet to actually get it back in possession. So far the unit has been cleaned of the dust and as Warwick mentioned above the dust is indeed from the manufacture process. Sightron did not comment on whether this was an acceptable part of manufacture or one of the few unlucky ones that is a genuine warranty claim. Their actual warranty rate is 0.5% So I can only speculate that this level of dust within a precision instrument is indeed a genuine failure and covered under their warranty however, as mentioned they did not actually comment on this or really take ownership of the issue/explain how or why it can occur. They failed to mention it as being a customer caused problem which I imagine they would have if indeed it was. The scope held its zero under their recoil tests which is good to know. As for the Australian distributor, they are refusing to release the scope to me unless I pay them some fees, these are illegal fees and the law is on my side however I will still have to fight for it. Fortunately the law is very weighted for customers in Australia when it comes to goods and services and so forth. This is well beyond Sightron's control and in no way reflects on them. The distributor was unaware that Sightron offered a lifetime warranty on their units just to give you an idea... |
Please wait
ABOUT USWe are a small, family run business, based out of Taranaki, New Zealand, who specialize in cartridge research and testing, and rifle accurizing.
|
KNOWLEDGEBASE |
KNOWLEDGEBASE |